At TS Beauty, customer satisfaction is our top priority. We strive to deliver high-quality skincare and haircare items that meet your expectations. If for any reason you are not entirely satisfied with your purchase, we’re here to help with our Refund and Returns Policy.
1. Returns
1.1. Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.2. Timeframe: You have 30 days from the date of purchase to initiate a return.
1.3. Process: To initiate a return, please contact our customer service team at help@tahseensarwat.com or 0337-7013757 to obtain a Return Merchandise Authorization (RMA) number. Once you have received your RMA number, please securely package the item along with a copy of your proof of purchase and the RMA number, and ship it to [address]. Please note that customers are responsible for return shipping costs.
1.4. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.
2. Exchanges
2.1. Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at help@tahseensarwat.com or 0337-7013757 to arrange for a replacement.
2.2. Incorrect Items: If you receive an incorrect item, please contact us within 7 days of receiving your order to arrange for a replacement.
3. Non-Returnable Items
3.1. Hygiene Products: For hygiene reasons, certain items such as opened or used skincare and haircare products cannot be returned unless they are defective or damaged upon receipt.
4. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at help@tahseensarwat.com or 0337-7013757. Our dedicated customer service team is here to assist you and ensure your satisfaction with TS Beauty products.
This Refund and Returns Policy is subject to change without notice. Please refer to our website for the most current version.
Need help?
Contact us at help@tahseensarwat.com for questions related to refunds and returns.